Frequently Asked Questions

If you cannot find an answer to your question in this list please use the help request form and email your question to us.

 

Do I need an account?

No, you do not need to create an account. You will be able to use the website to find information, and save it as you go along using the "Add to MyPad" button. Anything saved on MyPad will be lost when you finish your session. If you want to save the information to look at again in the future you will need to create an account.

What do I do if I cannot activate my account?

Open the e-mail sent to you when your account was created and click the link in the e-mail. If this does not activate your account, note down the Activation Code and go back to My Account on the website. Enter your username and password, then enter the code and click on the Activate button. Your account should now be activated.

What do I do if I cannot log in to my account?

Check you are using the correct username confirmed in the validation e-mail sent when you set up your account.   Check you are using the correct username confirmed in the validation email sent when you set up your account. If you have forgotten your password or it does not work with your username, please request a new password.

How do I change my personal details?

Log in to your account and click on "Change Personal Details" in the box on the right hand side of the screen. Update your details and click the "Save" button.

Help Request

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